Terms And Conditions

Terms and Conditions

1. Introduction

Welcome to Serenity Guest Lodge. By using our website, you agree to the terms outlined on this page. Please read these terms carefully.

2. Booking and Reservation Terms

• Booking Process: Users can book services or make reservations through our office (039) 727 4908 and 072 609 2292.

• Confirmation: Bookings are confirmed upon successful payment.

• Cancellation by User: Bookings can only be canceled at least 14 days before the booking or reservation date.

• Refunds: Refunds for canceled bookings will be processed according to our refund policy (see section 4).

3. Payment Terms

• Payment Methods: We accept payments via credit/debit cards, EFT, and cash. 

• Payment Security: Your payment information is securely processed. We do not store sensitive payment details.

4. Refund and Cancellation Policy

• Cancellation by User:

  • If you cancel within [14] days of the booking, you are not eligible for a refund.

• Cancellation by Us:

  • In rare cases (e.g., unforeseen circumstances), we may need to cancel a booking. You will receive a full refund.

• Refunds:

  • Refunds are processed within [03] business days.

  • Refunds are credited to the original payment method.

5. Intellectual Property

• All content on our website (text, images, logos) is protected by intellectual property laws.

• Users may not reproduce, distribute, or modify our content without permission.

6. Limitation of Liability

• We are not liable for any direct, indirect, or consequential damages arising from your use of our website.

• We do not guarantee uninterrupted access to our services.

7. Privacy and Data Protection

• Our privacy policy outlines how we collect, use, and protect user data. Please review it separately. Privacy Policy.

8. Changes to Terms

• We reserve the right to update these terms. Any changes will be posted on our website.

9. Contact Us

If you have any questions or concerns about our terms and conditions, please contact us at admin@serenityguestlodge.co.za.

Rules And Guidelines

1. Check-In and Check-Out:

   • Check-In Time: Normal check-in time starts at 14:00, but arrangements can be made for earlier or later check-ins if requested in advance.

   • Check-Out Time: Check-out time is before 10:00. If you need a later check-out, please inform us in advance.

2. Room Keys:

   • Keys are handed over during normal working hours after payment and administration.

   • Long-term stay guests must lock their rooms when leaving and keep their set of keys.

   • Lost keys or damaged locks incur replacement costs.

   • Ensure to leave the keys at the reception before checking out.

3. Smoking:

   • Smoking is strictly forbidden inside the rooms.

   • Smoking is allowed outside; use designated ashtrays.

4. Guest Rooms:

   • Visitors must be arranged with management.

   • Maximum occupancy must be adhered to and include children of all ages.

5. Valuables and Security:

   • Lock doors when leaving.

   • Guests are responsible for their safety and security.

   • The management is not liable for lost items.

6. Parking:

   • Free parking is available for guests.

   • Do not leave valuables in parked cars.

7. Toilets:

   • Only toilet paper should be flushed down the toilet.

   • Charges apply for blockages.

Disclaimer

1. General Disclaimer

The information provided on this website is for general informational purposes only. While we strive to keep the information accurate and up to date, we make no representations or warranties of any kind, express or implied, regarding the completeness, reliability, suitability, or availability of the content. Any reliance you place on such information is strictly at your own risk. 

2. Changes To the Disclaimer

We reserve the right to modify or update this disclaimer at any time without prior notice. It is your responsibility to review this page periodically for changes.